You may return most items within 3 days of delivery for a full refund, minus shipping charges. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returned items must be in the same condition they were when they left our facility, i.e. they must not be wrinkled, scratched or soiled, or have any unusual odors such as heavy perfume or a smoke smell. If they are not in a sellable condition when returned, we can't accept them.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3-5 business days), the time it takes us to process your return once we receive it (1-2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. DO NOT RETURN ITEMS WITHOUT CONTACTING US FIRST!!
Domestic shipping charges to the lower 48 U.S. states are a flat rate of $6.99 per order. Shipping to Alaska and Hawaii MAY be higher, and we will contact you in the event that they are.
Shipments to Canada: if your order will fit in a flat rate envelope, the charges will be $24.99. A medium flat rate box is $49.99, and a Large Flat Rate Box is $64.99. In order to determine which applies to your order, you may use the comment form below to contact us, or you can place your order and choose "Store Pickup". No shipping charges will be added at the time you place the order. We will then notify you what shipping charges will apply and send an invoice.
Other International shipping is a flat rate of $39.99 for packages up to 2 pounds, $79.99 up to 10 pounds, and $109.99 for packages over 10 pounds.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
PLEASE NOTE: If there is any discrepancy in the shipping charges between those reflected on your order and the amounts set out on this page ... THIS page shall rule.